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Terms and Conditions

 

Our aim is to provide a supportive, secure environment for those needing residential care either short term or long term. Opportunity exists for maximising personal potential and expanding horizons for work and leisure and the client will be encouraged to sample these. Our communal life ensures that everyone's needs have to be respected and considered, and flexibly interpreted.

  1. The services covered by the fees are care, food, heat, lighting, and laundry as required by the client. The facilities of the home shall include use of the client's bedroom and all communal areas, in and outdoors.
  2. There are no additional charges except for:-
    • External / Community activities e.g. swimming, sports, social clubs etc.
    • External therapy treatments e.g. Aromatherapy, Sacro-craniology, reflexology etc.
    • However the client shall from his/her own resources provide hairdressing, clothing, and other items of a personal or luxury nature.
  3. Fees are reviewed annually or in accordance with significant change in care requirements - 4 weeks notice of increase will be given to the client or contractor in writing.
  4. KorCareLtd requires a minimum of 4 weeks notice of intended departure. Should the client at any time temporarily vacate the home for a period in excess of 1 week, then to retain your accommodation 100% of your fee will be charged. Special arrangements for holidays can be negotiated. In the event of the client deliberately breaking the terms of residence, the placing agency will remain liable for the four week period of notice.
  5. Circumstances in which the client will be required to leave the home are:-
    • If the home or the client's G.P. considers that the home is incapable of providing the type and level of care that the client's condition requires.
    • If the client's condition causes continued disruption to the normal running of the home and/or infringes the rights of other clients.
    • KorCareLtd reserves the right to immediately terminate contracts and ask clients to leave the premises in the case of proven drug/alcohol use, violence, malicious damage and/or theft.
    • Non-compliance with your care plan
    • Non payment of the client's fees.
  6. The first 3 months is regarded as a trial period for both the client and KorCare Ltd. and the contract can be terminated by either party during that trial period. The procedure on either side for changing or terminating this agreement beyond the first month will be the tendering of 4 weeks written notice or by mutual agreement.
  7. In the event of a client causing malicious damage to KorCare Ltd property, he / she will be charged with the amount of such damage (less any sum of insurance proceeds that we can recover) and the Local Authority or other sponsor will be immediately advised of the situation. At this time the Local Authority or sponsor will be asked to assume responsibility for any uninsured loss or the full amount of such damage in cases where cover cannot be provided, or where there is an excess clause in the policy.
  8. This home is Registered and accredited as a Residential Care Home with the Care Quality Commission Inspection (CQC).
  9. Complaints can be referred to :-

ADULT SERVICES COMPLAINTS TEAM - Information will be given on request as to the contact details for the appropriate team in your local area or complaints can be referred to

Devon Social Services
Customer Services Team
Freephone: 01392 382577
Fax: 01392 212783
E-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Commission Inspection (CQC).

CQC
South West Region
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel: 03000 616161
Fax: 03000 616172
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: www.cqc.org.uk/contactus.cfm

 

KorCare Ltd is registered with and regulated by the Care Quality Commission. The CQC cannot get involved in individual complaints about providers but is happy to receive information about our services at any time.

The Local Government Ombudsman Advice Team
Tel: 0300 061 0614
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: ww.lgo.org.uk

  1. Visiting is welcome and the policy on pets is by arrangement.
  2. The policy on smoking is :- by arrangement i.e. in designated areas and with regard for the comfort and safety of other clients.

Criteria for admission are:-

a) To be within the stated Registration Categories
b) For clients to be assessed either at home or in hospital, in accordance with our assessment procedure, by a member of our Management Team, to ascertain whether we can meet their care needs
c) For Purchasing Authorities to fill in an application form and furnish full records and medical reports
d) Disqualifying symptoms, under the 'Admissions Procedure Policy', are, as follows:

(i) Acute state of psychosis and risk of suicide
(ii) Violent tendencies or sexual deviation likely to adversely affect other clients
(iii) Need for nursing as opposed to psychological/social care
(iv) Sole diagnosis of chronic dependence on alcohol/drugs without mental health overlay
(v) Uncontrolled grand mal epilepsy

 

Nightingale House, Landscore Close, Teignmouth, South Devon. TQ14 9LD.
Tel: (daytime) 01626 774 775 - (out of hours) 01626 773 904
Fax : 01626 770 331 - Contact Us

Company Number: 4770495